Much of south-west Victoria is without phone or internet this afternoon after a fire badly damaged the Telstra exchange in Warrnambool’s Koroit Street.
The Warrnambool Telstra exchange is the hub for the south-west. With it off-line, the rest of the south-west is also without Telstra services including mobile telephones, internet connections and EFTPOS services.
The telco is providing updates via a service status page, and temporary infrastructure is being brought in to help with the restoration of services.
Temporary phone lines are been made available for Warrnambool Police Station (0481 389 783), Hamilton Police Station (0481 387 374) and Portland (0457 540 006).
Keep visiting this page for rolling updates on the situation.
4.35pm update: Two Satellite Cells On Wheels (COWs, see photo below) have arrived at Melbourne Airport after being flown from Sydney. They will arrive in Warrnambool in a few hours and will then be deployed to help restore mobile phone services.